If you want to amend your journey, please check whether your ticket is amendable in the "Ticket Terms & Conditions" which will be in your confirmation email and when it has to be amended by. Please note you can only amend dates and times NOT the departure point or destination or Train Operator.
If it is amendable, please rebook online with your new dates/times and email refunds@raileasy.co.uk with your new 8 digit/letter Ticket (Collection) Reference and the original Ticket (Collection) Reference you no longer require which we will refund.
If you are departing from a non ticket on departure (TOD) departure point and you have received your tickets in the post, you will only be able to rebook online if it is more than 5 days before your new departure date. If it is inside 5 days, you can go (with your tickets) to any station and get them to amend your journey.
If your booking is TOD, instead of rebooking online you can alternatively go to any station which offers ticket on departure (TOD) to amend your journey. Please click here for a full list of TOD stations: www.raileasy.co.uk/go/stations We recommend you collect your tickets from a self service machine before you go to the ticket window at the station.
If you have already collected your tickets or they have been posted to you and you rebook online, you must post your original tickets back to us before we can refund you.
Please send them to:
Raileasy Refunds, PO BOX 3522, Stafford, ST16 9PY.
If you need to change your departure point or destination, you will have to cancel your booking so please check "Cancellations" http://www.raileasy.co.uk/go/terms-and-conditions/cancellations .
We will charge a £10 admin fee for refunding your original booking but please note that at a station you will be charged £10 per passenger per journey plus any increase in ticket cost.
If you are still unsure, please call 0906 2000 500 but only for further instructions, amendments cannot be done on this number. Opening hours 0700 - 2000 Mon - Fri, 0800 - 2000 Sat - Sun. Calls cost £1.02/min from BT UK landlines. Costs from other networks and mobiles may vary, if you call this number outside of hours, you may still be charged.
